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It is important not to include confidential information in any e-mails you send. In addition, do not provide your e-mail address to third party web sites without reading the privacy and security policies - you should understand the circumstances in which your e-mail address will be used.
E-mail fraud
Several banks have recently reported instances of customers being targeted by e-mail fraud. Often these e-mails invite customers to click on a link. The link leads them to a web site which looks like their bank's web site, and the customers are asked to enter their personal banking information.
To our knowledge, FirstCaribbean Internet Banking customers have not been targeted by this type of e-mail fraud. However, we urge you to be cautious when responding to e-mails and to remember that we will never ask for your confidential information by e-mail.
Remember, we will never ask you to divulge your password. Below are some additional tips that will help protect you from e-mail fraud:
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If you think you have been the target of an attempted e-mail fraud, do not reply to the e-mail — delete it immediately.
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Double-check the web address (URL) of your bank site before entering any confidential information (such as your bank card number and password).
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Keep an eye out for fraudulent e-mail scams. These are designed to trick you into downloading a virus or jumping to a fake web site where you will disclose personal information.
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Be cautious of e-mails that ask for personal information. If you are unsure of the authenticity of an e-mail do not reply — simply delete it.
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Be cautious when clicking on a link from an unknown web site or in an unfamiliar e-mail. The link may appear to be taking you to a reputable web site but may actually be taking you to a fraudulent web site.
SUBMITTING forms online
Electronic forms which you submit on our secure banking site are securely encrypted. If you're not sure, you can always check that your web session is secure by looking for a small lock symbol in the lower corner of your web browser window. You can also look for the letters "https://" at the beginning of your web site address in your web browser. The "s" means that the web connection is secure.
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