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| FirstCaribbean Internet Banking is Safe and Secure |
| The Internet is the most convenient method of doing business but we must always be vigilant and maintain the highest security possible. There are a number of different ways in which |
| you can be targeted by criminals but the newest threats are email fraud, identity theft, phishing and pharming. |
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| E-mail fraud |
Be wary of e-mails that ask for personal information and never provide your personal passwords, personal information numbers or sign in information for FirstCaribbean Internet Banking.
Find out more about communicating securely. |
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| Identity theft |
Take steps to protect yourself against identity theft, including protecting your personal information, memorizing your passwords and reporting thefts and losses immediately.
Learn the general dos and dont's to securing your personal information. |
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| Phishing |
Perpetrators who ‘phish’ for information will try to encourage you to disclose sensitive information such as your password, bank account and credit card numbers, and Personal Identification Numbers (PINs) via seemingly legitimate e-mails or Internet websites. Fraudulent e-mails may be very convincing, and may appear to have been sent by a legitimate and trusted source with which you do business e.g. your bank. Most will come in the form of an e-mail request to ‘update’ or ‘validate’ your financial or personal information. Some of these e-mails will direct you to a fraudulent website for updating your information. Often the website will look very similar to the legitimate website. |
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| Pharming |
Perpetrators who ‘pharm’ for information will do so by hacking into DNS server software. (DNS servers are the giant computers that ‘run’ the Internet). These computer hackers look for any vulnerability in the DNS software through which they can acquire the domain name of a website and re-direct traffic from that website to another fraudulent website.
There are a few simple precautions that you should always remember and follow to protect yourself against fraudulent practices such as 'phishing' and 'pharming':
- NEVER type personal and financial information into a pop-up window, even if it appears to be legitimate. FirstCaribbean will never request account information in this fashion.
- NEVER respond to e-mails asking you to verify information. FirstCaribbean will never send you an e-mail request to verify your information. If we do have an issue with your records we will contact you in another way.
- BE SUSPICIOUS of grammatical or spelling errors. These are usually indications of a fraudulent message.
- BEWARE OF suspicious websites. always be certain that the website you are on is legitimate. If for any reason you suspect that a website is not what it claims to be, leave the website immediately and do not follow any instructions on that website.
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