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Frequently Asked Questions:

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Internet Banking

Frequently Asked Questions

Personal Customers

If you have a Relationship-Manager

Telephone Banking

Frequently Asked Questions

Personal Customers

If you have a Relationship-Manager

A) About FirstCaribbean Internet Banking

1. What is FirstCaribbean Internet Banking?
2. I have never done my banking online. Is it difficult to do?
3. What can I do online?
4. When can I use FirstCaribbean Internet Banking?
5. If I operate or manage a business, can more than one user access my company accounts through FirstCaribbean Internet Banking?
6. What if my company currently uses FirstCaribbean e-Connect service to access our business account information?
7. How do I register for FirstCaribbean Internet Banking?
8. How long does it take to complete the registration process?
9. What are the benefits of using FirstCaribbean Internet Banking for my personal or business banking?
10. How much does it cost to use FirstCaribbean Internet Banking?
11. What can I expect when I log on for the first time?
12. How do I get help if I need it?

B) About Your Accounts

1. Can I choose which of my personal/company accounts are accessible via FirstCaribbean Internet Banking?
2. If I open a new personal/company account, will it automatically show up on FirstCaribbean Internet Banking?
3. Can I add or delete accounts from my FirstCaribbean Internet Banking service?

C) Your Account Information

1. How do I view the activity on my chequing/International current or savings/call account?
2. Can I view transactions for more than one account at a time?
3. Is there a limit to the number of transactions that I can view in a chequing or savings account?
4. When I review my transaction history, I notice that some transactions that I recently completed outside of Internet Banking do not appear. Why does this happen?
5. Can I export transaction information to my personal or business accounting/financial management software?

D) Account Transfers

1. Can I transfer funds between all of my personal or business accounts at FirstCaribbean?
2. How long does it take to process a same currency/same country transfer?
3. If I am already signed up for FirstCaribbean Internet Banking, how do I sign up for FirstCaribbean Internet Banking’s Enhanced Transfer Features to make Cross Border/Cross Currency Transfers?
4. I would like to use these Enhanced Transfer Features to make Cross Border/Cross Currency Transfers but I have not yet signed up for FirstCaribbean Internet Banking. What do I need to do?
5. With FirstCaribbean Internet Banking’s Enhanced Transfer capabilities, what types of transactions can I do?
6. What are the benefits of using FirstCaribbean’s Internet Banking Enhanced Transfer Features – Cross Border/Cross Currency Transfers?
7. How do I transfer funds between my registered FirstCaribbean accounts in different Caribbean countries?
8. How long does it take to process a Cross Border/Cross Currency Transfer via FirstCaribbean Internet Banking?
9. Can I make Cross Border/Cross Currency transfers between any of my accounts at FirstCaribbean?
10. Can I send a Cross Border/Cross Currency Transfer in any amount using FirstCaribbean Internet Banking?
11. How much does it cost for each Cross Border/Cross Currency Transfer using FirstCaribbean Internet Banking?
12. What if I am in an exchange control country? What do I need to know to use First Caribbean Internet Banking Cross Border/Currency Transfers?
13. How do I sign-up for multiple user access to Cross Border/Cross Currency Transfers using FirstCaribbean Internet Banking?

E) Third Party Payments

1. Can I transfer funds to a FirstCaribbean account that is not in my name i.e. a Third party?
2. Which of my FirstCaribbean accounts can I use to transfer funds online to make Third Party Payments?
3. What if I want to make payments to a Third Party with a FirstCaribbean account in another country or with an account at another foreign bank?
4. Will I be able to print and/or save a copy of the transaction record when I perform a Third Party Payment using FirstCaribbean Internet Banking?

F) Credit Card Payments

1. Can I pay my personal or business FirstCaribbean Credit Card(s) via Internet Banking?
2. How can I pay my FirstCaribbean Credit Card(s) using FirstCaribbean Internet Banking?
3. Are there cut-off times for the payment of my FirstCaribbean Credit Card(s) when using FirstCaribbean Internet Banking?
4. Which of my FirstCaribbean bank accounts can I use to pay my FirstCaribbean Credit Card(s)?
5. What if I need to change or delete a Credit Card payment?
6. Can I set up a Standing Order to make recurring online payments?
7. Can I access my credit card account details?
8. How do I register for Third Party Payment and Credit Card Payment features if I use both FirstCaribbean Internet Banking and FirstCaribbean Telephone Banking?

G) International Wires

1. Can I transfer funds between an account at FirstCaribbean and one at another bank?

H) Stop Payments

1. How do stop payments via FirstCaribbean Internet Banking work?
2. Can I print a confirmation of an online stop payment request?

I) Security & Privacy

1. Is Internet Banking secure?
2. How can I be sure that my personal information is kept private and confidential?
3. Is anyone else able to access my account information over the Internet?
4. Are there any fraudulent practices that I should be aware of to protect myself against identity theft and other illegal acts while doing my online banking?
5. What is ‘phishing’?
6. What is ‘pharming’?
7. What can I do to protect myself against fraudulent practices such as ‘phishing’ and ‘pharming”?

J) System and Security Requirements

1. What do I need to know from a technical perspective before I can start using FirstCaribbean Internet Banking?
2. What is 128-bit encryption?
3. Why are some browsers more secure than others?
4. How do I know what level of security I have on my browser?
5. What happens when I log on and log off?
6. What is JavaScript and why do I need it?
7. What can I do to ensure the security and confidentiality of my banking information?
8. What is cache?
9. Why should I clear my computer's cache?
10. How do I clear my computer's cache?

K) Passwords and Security

1. What do I need to know in order to select a FirstCaribbean Internet Banking password?
2. Can I change my Internet Banking password?
3. When should I change my password?
4. What happens if I forget my FirstCaribbean Internet Banking password?
5. What is the purpose of Memorable Word?
6. Can I change my Memorable Word?
7. What is the purpose of the Personal Questions and Answers?
8. Can I change my Personal Questions and Answers?
9. What if I have trouble logging on to FirstCaribbean Internet Banking?
10. What's the difference between an Internet Banking password, Telephone Banking PIN, and ABM PIN?
11. Does changing my FirstCaribbean Internet Banking password have any affect either on my FirstCaribbean Telephone Banking PIN or on my FirstCaribbean ABM PIN?

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FirstCaribbean International Bank is a member of the CIBC Group.

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